Update Ticket
AutomatR.FreshDesk.Ticket.UpdateTicket
The "Update Ticket" activity in AutomatR is part of the Freshdesk activities package, facilitating the automation of updating existing tickets within a Freshdesk user's account. This activity streamlines the process of modifying ticket details, enhancing the efficiency of automation workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Priority | Specifies the updated priority value for the ticket. Integer variables containing the updated priority. Accepted values: 1, 2, 3, 4. |
| Source | Specifies the updated value of the source for the ticket. Integer variables containing the updated source value. Accepted values: 1, 2, 3, 7, 9, 10. |
| Status | Specifies the new status value for the ticket. Integer variables containing the new status value. Accepted values: 2, 3, 4, 5. |
| Ticket ID | Specifies the ID of the ticket to be updated. String variables containing the ticket ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Returns the response as an object. Variables of relevant types (e.g., dynamic variables) to store the response. |
How to use:
- Drag and drop the "Update Ticket" activity onto the workflow.
- Configure the properties by specifying the ticket ID and providing updated values for priority, source, and status as needed.
- Optionally, configure the delay.
- Execute the workflow to update the details for the specified ticket in Freshdesk.
Example: Consider an example where the "Update Ticket" activity is used to update the priority and status of a ticket with the ID "TCKT123":
Update Ticket:
Delay: 0
Ticket ID: "TCKT123"
Priority: 3
Status: 4
Source: 2
Result: ticketUpdateResponse
In this example, the activity updates the priority to 3, the status to 4, and the source to 2 for the ticket with ID "TCKT123". The response, containing information about the status of the update, is stored in the dynamic variable "ticketUpdateResponse" for further handling in the workflow.